New SFTP library is not allowing customer to connect to remote server
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT v7.4.13 and laterDISCUSSIONThe new SFTP library is not allowing a customer to connect to remote server using "diffie-hellman-group-exchange-sha256" and...
View ArticleIs there a difference between sending a test email from the Server's SMTP tab...
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT v7. and laterQUESTIONIs there a difference between sending a test email from the Server's SMTP tab and sending an email from an Event Rule?ANSWERThe Send...
View ArticleRespect X-Forwarded-For Header
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT v7.4.13 and laterDISCUSSIONNote: This is a high risk and controversial override that is considered experimental only. Use at your own risk!If you are...
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XFF and DoS Security Vulnerability
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT v7.4.5.6 and later, running in non-clustered modeDISCUSSIONOn March 10th 2019, Globalscape released important security updates for our EFT™ Express and...
View ArticleAfter upgrade, Event Rule is adding ^ symbol to custom command
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT, v7.4.11 and laterSYMPTOMUpon upgrades to 7.4.11 or later, EFT adds a ^ (caret) to any parameters being passed in Custom Commands.CAUSEEFT adds the ^ to...
View ArticleCan you provide examples of workflows in the Advanced Workflow Engine?
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT v7. and later, using the Advanced Workflow EngineQUESTIONAside from the samples installed with EFT, do you have other examples of using the Advanced...
View ArticleWhat are the EFT Insight accounts created during installation?
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Insight, all versionsQUESTIONInsight appears to create a couple of accounts during installation. What are these accounts for?ANSWERQ. Insight appears to...
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Unable to Connect to SMTP Server
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT, all versionsSYMPTOMUnable to connect to the SMTP server. When emails are not able to be sent and they reside in queue, where do the queued emails reside?...
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Chrome's auto-fill is populating filter field; files appear to be missing in...
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT, v7.xSYMPTOMGoogle Chrome's Autofill feature is populating the filter field located on the top of the Web Transfer Client page. It will typically autofill...
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AWE tasks fail to execute when run via event rules when EFT Service is...
SYMPTOMAWE tasks fail to execute when run via Event Rules when the EFT server service is running as a domain account. Able to execute AWE tasks when running EFT server service as Local System...
View ArticleBCC field is not visible in a sent email when using Outlook "Save Sent Item...
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT, v7.xSYMPTOMBCC field is not visible in a sent email when using Outlook "Save Sent Item to" option.CAUSEOnly default Outlook configuration is supported...
View ArticleEFT Version Compatibility
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT v7.0.x and laterDISCUSSIONThe table below lists each of the 7.x versions of EFT, the version numbers of the bundled modules, and the main features in each...
View ArticleWhat sort of DOM XSS (client XSS) mitigation techniques does EFT use?
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT v7. and laterQUESTIONWhat sort of DOM XSS (client XSS) mitigation techniques does EFT use?ANSWERDocument Object Model (DOM)-based Cross-Site Scripting...
View ArticleEFT is NOT affected by the LibSSH vulnerability
THE INFORMATION IN THIS ARTICLE APPLIES TO:All productsQUESTIONIs EFT affected by the LibSSH vulnerability?ANSWERNo, EFT is not affected by the LibSSH vulnerability. The vulnerability pertains to...
View ArticleHow EFT Addresses PCI DSS Requirements
EFT facilitates enforcing high security and compliance with the PCI Data Security Standard (PCI DSS), which provides detailed security compliance guidelines that can be used to provide hardened...
View ArticleTimeout occurs when attempting to generate PCI DSS report
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT, v7.xSYMPTOMTimeout occurs when attempting to generate PCI DSS reports. CAUSEStandards such as PCI DSS disallow the use of encryption technologies where...
View ArticleConceal WTC and Its Content from Searches
The WTC/Workspaces pages and content is visible to Web searches. A file named robots.txt on the server tells web crawling robots whether to ignore the site. You can create a registry key to prevent...
View ArticleDoes EFT’s web transfer client (WTC) use cookies, and are any of those...
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT v7.4.13.15 and laterQUESTIONDoes EFT’s web transfer client (WTC) use cookies, and are any of those cookies used in a way that could violate privacy...
View ArticleHow do email notifications work in EFT Arcus?
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT ArcusQUESTIONHow do email notifications work in EFT Arcus?ANSWERYour own SMTP gateway or a DNS SPF Record is required if you want the default settings...
View ArticleUnable to set refresh interval on LDAP/AD site when EFT configured in HA
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT, v7.x and laterSYMPTOMUnable to set refresh interval on LDAP/AD site when EFT configured in HA.CAUSEWhen creating an LDAP Site on an HA node, the User...
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