Requesting New Event Rule Automations for Clients
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Enterprise, all versionsWhat to ask for when an employee or dept. has a requirement to transfer files from the EFT serverDISCUSSIONMost customers usually...
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Generate a report on users with the EFT Migration and Sync Tool
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT v6 and laterDISCUSSIONUser data is different than User configuration and is not in the ARM module. Only metrics from the user accounts who upload and...
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Running Reports on User Configuration with VB Scripting
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT v6 and laterDISCUSSIONUser data is different than User Configuration and is not in the ARM module. Only metrics from users who upload and downloads files...
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Remove NULL Characters from a File Using Advanced Workflows
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT v6 and laterDISCUSSIONThe Advanced Workflow Engine, AWE, has numerous actions from which you can create an advanced workflow and insert it into an Event...
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What is Common Access Card authentication?
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT, version 6.4.3 and laterQUESTIONWhat is Common Access Card authentication?ANSWERA CAC is about the size of and has a magnetic stripe on the back like a...
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Error: "Connection profile does not exist on the other server"
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT, v7.1 and laterSYMPTOMError: "Connection profile does not exist on the other server"WORKAROUNDTo prevent this errorCreate an Event Rule with a Connection...
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On guest (external user) accounts, the value in Last Modified by field is...
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT, v7.1 and laterSYMPTOMOn guest (external user) accounts, the value in Last Modified by field is "[ws-invite]".WORKAROUNDThis behavior is as designed.MORE...
View ArticleDoes EFT support SHA-2 cryptographic algorithms?
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT, version 7.2.1 and laterQUESTIONDoes EFT support SHA-2 cryptographic algorithms?ANSWERYes. SHA256 is part of SHA-2, and EFT supports SHA256 for...
View ArticleHow to use Microsoft ADPlus to capture hang and crash logs for EFT Server
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT v6 and laterDISCUSSIONIn order for support to properly determine root cause of a crash or hang of EFT Server, the client must be able to provide a crash...
View ArticleHow to Create an Installed Applications List
THE INFORMATION IN THIS ARTICLE APPLIES TO:all productsDISCUSSIONA list of installed applications may be useful to Support technicians to determine if there may be any conflicts or missing components....
View ArticleSubmit a Ticket to Support
THE INFORMATION IN THIS ARTICLE APPLIES TO:all productsQUESTIONHow do I submit a ticket to Support?ANSWER Create a Support case, attach any relevant files, such as a DMP file, if needed, and send it to...
View ArticleRenaming the package ID attachment
Mail Express, v4.2 and laterNOTE: We haven't tested this in older versions, but it should work.DISCUSSIONWhen a client receives an attachment via Mail Express, the email also include an attachment with...
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LavaSoft Ad-Aware causes EFT server service to crash
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT, all versionsSYMPTOMLavaSoft Ad-Aware erroneously detecting the EFT server service as malware, causing the server service to crash.Windows Event Viewer...
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SFTP connection fails when password not specified in CuteFTP Site Properties...
THE INFORMATION IN THIS ARTICLE APPLIES TO:CuteFTP, all versionsSYMPTOMWhen no password is specified for an SFTP connection in the Site properties or the Quick Connect bar in CuteFTP, the connection...
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EFT HTTP API using Curl
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT v6 and laterDISCUSSIONThis article demonstrates how to use the EFT API with Curl.Get File/folder listcurl.exe --user rguzman:123 -X GET...
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Received "Failure 401 Unauthorized" when uploading a folder in Secure Ad Hoc...
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT v7 and laterwith Secure Ad Hoc Transfer and the Web Transfer ClientSYMPTOMWhen attempting to upload a folder, the error message "Secure Ad Hoc Transfer...
View ArticleDo I need a multi-site license for DMZ Gateway if I want to use it with EFT...
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT SMB v6.5 and laterMail Express 3.1 and laterDMZ Gateway v3.3 and laterQUESTIONDo I need a multi-site license for DMZ Gateway if I want to use it with EFT...
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Why do clients connect to EFT showing the IP of the Netscaler load balancer?
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT, version 7 and later in a clustered or HA environmentQUESTIONWhy do clients connect to EFT showing the IP of the Netscaler load balancer?ANSWERSecurity...
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Does Globalscape have a replacement for CuteSITE Builder?
THE INFORMATION IN THIS ARTICLE APPLIES TO:CuteFTP, V8 and laterCuteSite Builder, v5 and earlierQUESTIONDoes Globalscape have a replacement for CuteSITE Builder?ANSWEROn June 30, 2006, Sales and...
View ArticleRemoving unused AWE tasks in EFT
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT v6 and laterDISCUSSION Advanced Workflow Engine (AWE) for EFT Enterprise provides an expanded ability to automate tasks within EFT Event Rules, with an...
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